Frequently Asked Questions

Frequently Asked Questions

"Why should I order from you?" 

At Arcade Action we are passionate about gaming and want to share that passion with you and your clients. All machines offer a sleek cabinet design with a flat screen which makes the graphics dramatically better and enhances the overall gaming experience.

Because arcade machines are also a bit on the large side, we have added back wheels to make them easier to move. Finally, if you want to design your own gaming machine with custom branding our graphic designers will be thrilled to create something unique and exciting just for you!

 

Please explain the whole process of buying a machine

The best place to start is to either call our sales department on 021 7011275
or drop us a mail:

jason@blackball.co.za
frank@blackball.co.za
sales@blackball.co.za

You can also pop in at our offices at 5 Bark Street in Steenberg.

Once you have selected the design you want, we will invoice you and once the deposit is received your order will commence.

 

How long does it normally take until I have my machine?

With Artwork – from approval ( +- 10 days )

Plain / Pre approved artwork  ( +- 7 days )

 

Do you make custom arcade machine designs?

We can make any arcade machine design you want, whether it is for private use or as a branding promotion. Have a look at the machines we designed for blackball.co.za:

 

 

What is the process for making a custom arcade machine design?

Contact us by either calling, sending a mail or popping into our offices. Next we discuss what you would like and how we can make that happen for you. After you sign off on the mock design, we produce the gaming machine for you, check everything and finally ship it to you.

 

Can I rent a machine from you on a monthly basis?

Absolutely! We then charge a monthly fee in advance and all money generated from the machines is yours! Minimum of 12 Months on long term rental, Short term up to 3 weeks, please contact gina@blackball.co.za for costs on these options

 

Do you sell coin operated machines for pubs or other venues?

Yes we do! Please note that coin operated machines cost roughly R500 more than free-play arcade machines.

 

Who gets the money from coin operated machines?

Whether you buy the arcade machine or decide to rent it, all money generated by the gamers goes directly to you.

 

What are the payment option?

You can pay either by EFT or in cash

 

What are the payment terms?

We require deposit to commence your order with the final balance on or prior to delivery depending on your shipping details.

 

Do you deliver only in Cape Town or all over South Africa?

We can deliver nationwide.

 

How much does the delivery cost?

Delivery prices are available on request.

 

What is the warranty on the machines?

Our warranty policy is valid for 6 months on all arcade machines you buy.

 

How many games are there per machine?

All our machines are multi-game machines and offer around 510 games.

 

Can you update the games if new ones are released?

Yes, price available on request.

 

Is it easy to switch between the games?

Yes - it takes just a few clicks and is very easy!

 

Do you have any gambling machines?

We do not offer gambling machines, we do have pool tables, foosball tables, pinball machines, and several other game tables that are not arcade machines.

 

Do you have a showroom where I can check out some of your machines?

GOOGLE MAPS LINK?

 

Can you make table top arcade machines?

Yes, price available on request.

 

How often does my arcade machine need a service/repair?

Not often especially on free play. Coin mechanisms however can have issues when wrong coins are put in.

 

What are the dimensions of your arcade machines?

170 cm ( h ) x 50 c m( b ) x 50 cm ( l )